Your cart is currently empty!
My website got a facelift! Celebrating our new site launch! 🎉🎉🎉
Maria’s Scripts to Handle Unhappy Customers & Internet Trolls
$27.00
Maria collected all of her diffusing scripts to handle internet trolls and turn unhappy customers into raving fans again.
Description
What’s Included:
- A collection of my personal scripts to handle internet trolls, hate comments, and negative DMs
- Thoughtful responses for turning unhappy customers into fans again
- Clear guidance on what to say and what to ignore when emotions are running high
- Each script has been tested and refined over 11 years of viral growth and hard lessons
- Helps you stay calm, professional, and in control—even when you’re overwhelmed
- Perfect to keep on hand for the moment your product starts taking off
18 reviews for Maria’s Scripts to Handle Unhappy Customers & Internet Trolls
Powered by
| 5 star | 94% | |
| 4 star | 5% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
Jazmin –
Game-Changer for Any Online Business Owner!
If you’ve ever felt your heart drop when an angry DM or refund request hits your inbox, this is the product you didn’t know you needed. The 13 Scripts to Handle Unhappy Customers is pure gold—practical, polished, and empowering.
From handling refund demands and access issues to dealing with aggressive trolls and dramatic “I’m suing!” threats, these scripts give you calm, confident language that actually works. What I love most is that they’re written in a way that’s firm but kind, professional but personal. They don’t just help you diffuse tension—they help you maintain your integrity and protect your peace.
I especially appreciated how it includes both customer issues and internet troll situations—because let’s be real, both are inevitable when you’re showing up online and selling. These scripts gave me the words I didn’t have in the moment—and that alone makes them worth every penny.
Seriously, every course creator and digital product seller should have this saved and ready to copy + paste. Total time-saver, confidence-booster, and reputation protector.
Highly recommend!
Breanne –
One of the main reasons I was scared to go “viral” was because of the internet trolls. Now I have all of my comebacks ready to go!
Katalin –
This is so helpful! I hope I would never need them, but I am ready to handle unhappy customers, if necessary. Thanks Maria, that you think about such unpleasant stuff as well and prepare us!
Sampada –
Maria’s scripts are super helpful for handling tough situations online. Whether it’s dealing with unhappy customers or internet trolls, these responses make it easier to stay professional and keep things under control. It’s a great resource for anyone growing their business and facing more visibility.
jane –
Say what you should not what you want to! Perfect reference when you get one of those emails or Slack messages.
Sophie –
I have this to my assistant with full confidence that she would be able to handle any situation. Love!!
Sharda Bajan –
Guys grab this!! It’s an everything product, I literally use this for everything. It helps to handle unhappy customers when you don’t know what to say to them. The good news Maria made it super easy by creating this tool to help in your business. I really appreciate this Maria, thank you so much
Dave Supinger –
We all get them, it’s just nice to know how to handle them.
Kat –
removes the block of – if i get too successful what will i say to unhappy customers? – now you have a template! So good
Michelle –
Dealing with unhappy customers and internet trolls definitely is a challenge when showing up online. That is why I was so excited to get these pre written scripts because they give me peace of mind, as I know that when I get into a tricky situation I just have to pull these scripts out and it will be fine.
Mel –
This gives me so much peace of mind knowing I have these on hand instead of feeling stressed out and trying to get advice in the moment. Such a brilliant course.
Anzel –
I bought this with the idea that it might help with demanding clients and others. Man, was I wrong! This wasn’t a “might help” document; it was a “definitely help” product!
Celia Anaya –
The list is a bit short, so maybe more can be added. I’m sure she deals with more issues than shown in the list, but it’s a great start to handle negative comments in a cordial manner. Maybe adding an element or a video to motivate people on how to handle them would be great.
Kathleen –
I love having this to help me figure out what to say when I get an unhappy customer. These prewritten scripts will help me.
Dan Goode –
I didn’t realize how much I needed this until I had to deal with a difficult customer. These scripts gave me the perfect responses to stay professional and handle the situation with confidence. It’s such a relief knowing I have these ready to go whenever I need them!
Sira –
I haven’t had to use this yet (thankfully!), but I read through the scripts and I love the responses. It’s so reassuring to have this in my back pocket — ready to go if things ever get weird online. Total time-saver and stress reducer. Basically, future-me’s emotional support folder haha
Simona –
Now, I have a tool to handle unhappy clients and trolls confidently. The responses are clear and to the point and help diffuse difficult situations easily. I highly recommend!
Amy Colozza –
I am not good at dealing with customers who are upset with me, so this was perfect. I have the lists ready to go so I can access them if someone is upset. This allows me to be the best business owner I can and stay calm, which is so important in these situations!