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Maria’s Scripts to Handle Unhappy Customers & Internet Trolls
$27.00
Maria collected all of her diffusing scripts to handle internet trolls and win back unhappy customers.
Description
What’s Included:
- A collection of my personal scripts to handle internet trolls, hate comments, and negative DMs
- Thoughtful responses to not only handle but also win over unhappy customers
- Clear guidance on what to say and what to ignore when emotions are running high
- Each script has been tested and refined over Maria’s 11 years of hands-on experience building a large audience
- Helps you stay calm, professional, and in control—even when things feel overwhelming
- Perfect to keep on hand for the moment when you need them
Note: These scripts are educational. Individual results vary based on effort, experience, and implementation. No income or performance results are guaranteed. Any testimonials, results, or examples shared represent individual experiences and are not guarantees. Due to the digital nature of these scripts, all sales are final and no refunds are offered.
26 reviews for Maria’s Scripts to Handle Unhappy Customers & Internet Trolls
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Jazmin –
Game-Changer for Any Online Business Owner!
If you’ve ever felt your heart drop when an angry DM or refund request hits your inbox, this is the product you didn’t know you needed. The 13 Scripts to Handle Unhappy Customers is pure gold—practical, polished, and empowering.
From handling refund demands and access issues to dealing with aggressive trolls and dramatic “I’m suing!” threats, these scripts give you calm, confident language that actually works. What I love most is that they’re written in a way that’s firm but kind, professional but personal. They don’t just help you diffuse tension—they help you maintain your integrity and protect your peace.
I especially appreciated how it includes both customer issues and internet troll situations—because let’s be real, both are inevitable when you’re showing up online and selling. These scripts gave me the words I didn’t have in the moment—and that alone makes them worth every penny.
Seriously, every course creator and digital product seller should have this saved and ready to copy + paste. Total time-saver, confidence-booster, and reputation protector.
Highly recommend!
Breanne –
One of the main reasons I was scared to go “viral” was because of the internet trolls. Now I have all of my comebacks ready to go!
Katalin –
This is so helpful! I hope I would never need them, but I am ready to handle unhappy customers, if necessary. Thanks Maria, that you think about such unpleasant stuff as well and prepare us!
Sampada –
Maria’s scripts are super helpful for handling tough situations online. Whether it’s dealing with unhappy customers or internet trolls, these responses make it easier to stay professional and keep things under control. It’s a great resource for anyone growing their business and facing more visibility.
jane –
Say what you should not what you want to! Perfect reference when you get one of those emails or Slack messages.
Sophie –
I have this to my assistant with full confidence that she would be able to handle any situation. Love!!
Sharda Bajan –
Guys grab this!! It’s an everything product, I literally use this for everything. It helps to handle unhappy customers when you don’t know what to say to them. The good news Maria made it super easy by creating this tool to help in your business. I really appreciate this Maria, thank you so much
Dave Supinger –
We all get them, it’s just nice to know how to handle them.
Kat –
removes the block of – if i get too successful what will i say to unhappy customers? – now you have a template! So good
Michelle –
Dealing with unhappy customers and internet trolls definitely is a challenge when showing up online. That is why I was so excited to get these pre written scripts because they give me peace of mind, as I know that when I get into a tricky situation I just have to pull these scripts out and it will be fine.
Mel –
This gives me so much peace of mind knowing I have these on hand instead of feeling stressed out and trying to get advice in the moment. Such a brilliant course.
Anzel –
I bought this with the idea that it might help with demanding clients and others. Man, was I wrong! This wasn’t a “might help” document; it was a “definitely help” product!
Celia Anaya –
The list is a bit short, so maybe more can be added. I’m sure she deals with more issues than shown in the list, but it’s a great start to handle negative comments in a cordial manner. Maybe adding an element or a video to motivate people on how to handle them would be great.
Kathleen –
I love having this to help me figure out what to say when I get an unhappy customer. These prewritten scripts will help me.
Dan Goode –
I didn’t realize how much I needed this until I had to deal with a difficult customer. These scripts gave me the perfect responses to stay professional and handle the situation with confidence. It’s such a relief knowing I have these ready to go whenever I need them!
Sira –
I haven’t had to use this yet (thankfully!), but I read through the scripts and I love the responses. It’s so reassuring to have this in my back pocket — ready to go if things ever get weird online. Total time-saver and stress reducer. Basically, future-me’s emotional support folder haha
Simona –
Now, I have a tool to handle unhappy clients and trolls confidently. The responses are clear and to the point and help diffuse difficult situations easily. I highly recommend!
Amy Colozza –
I am not good at dealing with customers who are upset with me, so this was perfect. I have the lists ready to go so I can access them if someone is upset. This allows me to be the best business owner I can and stay calm, which is so important in these situations!
Lucy S. –
So helpful to have these scripts handy but I hope I never have to hear or read any of those ugly comments.
Lenny Juliano (verified owner) –
Solid resource! Loved it.
Geoff A. –
These scripts are great, obviously I will hope that I don’t have to use them too frequently, lol. However, a few months ago, I decided to revive my YouTube channel. I signed up with a coaching program and started to have more success than I was previously accustomed to. Going in, I realized that more views/traffic would inevitable lead to a few trolls, haters, internet keyboard warriors, etc. and I totally accept that. It comes with the territory. I still reply to all comments (and I’m happy to say that only on one occasion have I chosen to bite back hahaha), but this will be a GREAT resource going forward. It takes all the thinking and potential emotion out of the equation when a nasty comment shows up. Well, except for choosing the relevant script, but from now on when that does happen I will be copying and pasting from this excellent resource.
Elle Le –
Professional, proven and tested replies on what to say to an unhappy customer. I’m glad someone can just show me, because I would be clueless. This takes the guesswork out of it.
David Reichelt (verified owner) –
She might be a mind reader because I was wondering how to best deal with angry customers and poof there is a resource for that too! Please have a class for everything I’m ready to buy!
David –
⭐⭐⭐⭐⭐
Doc –
My gut told me this would be a game changer. Her gentle pricing, while over delivering on every promise, then packing actionable content while not overwhelming me. This course is an undisputed Masterpiece! Best of all I actually finished it… You know how many courses I’ve bought that I never finished! Don’t hesitate. Destiny is calling. Please answer…
Darija (verified owner) –
I became a manager of Google business account in the company I work for, where we had three strange reviews t o respond to. I remembered Maria was selling this course so I immediately bought it and instantly applied it. It literally took me 5 minutes to respond to three comments with confidence, otherwise I know I’d probably think for hour/s what’s good to say. I love that Maria’s courses are simple and quickly applicable. Thanks so much, Maria, for this!